Although e-commerce has become a synonym for marketplaces, a significant part of digital commerce does not involve retailers or distributors. So-called direct-to-consumer (D2C) e-commerce refers to digitally native and established brands selling via their online channels. A selling model with almost no retail intermediaries means lower operating costs and ensures higher margins for companies. In Europe, over
sell through their website or app, with Ireland, the Netherlands, and Spain topping the EU-27 ranking.
Segments and brands
In Germany, manufacturers have seen
D2C sales nearly doubling with the COVID-19 pandemic. The recession hit quite hard until 2023, and sales figures stabilized in 2024. Having the capacity to invest in supply chain and order fulfillment, affirmed apparel brands dominate European D2C e-commerce, and have therefore the largest
exposure on social media. In Italy, the online business of
beauty and pharma companies could benefit from the entire D2C market growth.
In France, the small D2C newbie
Sézane has experienced constant revenue growth, with e-commerce sales hitting nearly 530 million euros in 2024. In Italy, the leading D2C brands account for 17 percent of the
consumer goods online retail market, challenging white-label competitors. In the segment, Nestlé and Unilever groups have the biggest market presence.
Engage users to reach consumers
D2C brands do not seem to neglect additional B2C channels such as
marketplaces. However, brands engage with users much better on social media, where the rate of
impulse purchases is much higher when compared to multichannel retailers or marketplaces. Enhancing the brand image and minimizing the pre-purchase phase might be vital, as pricing risks being the pain point of manufacturers’ offerings. An Italian study showed that over 80 percent of
manufacturers’ sites displayed higher product prices than retailers’ ones— enough to favor marketplaces even more.
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